Hyatt Regency Kuantan Resort

Telok Chempedak, Kuantan, Malaysia, 25050show map
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Highlights
7
Very goodBased on  84 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Luxury Hotels in Malaysia

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Overview

Hyatt Regency Kuantan Resort is a 5-star property offering luxury guestrooms with a beautiful view of East Coast and the South China Sea. Featuring Italian architecture, the hotel was renovated in 2009.

The hotel is approximately 30 minutes' walk from Kuantan Recreational Parks. This informal hotel is set near a bus stop, which offers a direct link to Heroes Museum.

A temple and a museum are set within walking distance.

Hyatt Regency Kuantan Resort is 25 minutes drive away from Kuantan airport.

Rooms

The 330 guest rooms are spread over 6 floors. Hyatt Regency Kuantan Resort offers rooms with sea view. Bathrooms are fitted with a bathtub, a shower and a hairdryer.

Eat & Drink

A fine selection of authentic dishes is served at the award-winning restaurant. Guests are invited to the Poolside bar to unwind with a drink. Located in a shopping area, Tree Under and Restaurant Hoi Yin serve a wide range of meals.

The hotel offers a buffet breakfast at the price of MYR 46.40 per person per night. 

Services

The on-site limousine and bicycle rentals help to explore the area.

Relax

Spa facilities at Hyatt Regency Kuantan Resort include a spa lounge, a health club and a sauna. There are a gym and a fitness center provided at Hyatt Regency Kuantan Resort.

Internet

High-speed internet access is available in the hotel rooms at MYR 57 per day.

Guest Parking

Private parking is possible on site for free.

Year renovated:   2009.  Number of floors:   6.  Number of rooms:   330.

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Facilities
Free Wi-Fi
Parking

Paid parking

24-hour services

Late check-in/ -out

24-hour reception

24-hour room service

Babysitting

Babysitting/Child services

Swimming pool

Outdoor heated swimming pool

Air conditioning
Facilities for kids

Game room

Children's play area

Private beach

Sun loungers

Beach volleyball

Sports & Fitness

  • Fitness centre
  • Wind surfing
  • Sailing
  • Tennis court
  • Beach volleyball
  • Golf course

Services

  • Shuttle service
  • 24-hour room service
  • Car rental
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Wake up service
  • Bell staff/Porter

Dining

  • Continental breakfast
  • Restaurant buffet
  • Bar/ Lounge area
  • Coffee/Tea in lobby
  • Catering service

Business

  • Business centre
  • Exhibition space
  • Meeting/ Banquet facilities

Children

  • Babysitting/Child services
  • Children's play area
  • Game room

Spa & Leisure

  • Outdoor heated swimming pool
  • Sun loungers
  • Garden area
  • Spa & wellness centre
  • Sauna
  • Jacuzzi

Room view

  • Sea view

Room features

  • Air conditioning
  • In-room safe
  • Mini-bar
  • Balcony
  • Tea and coffee facilities
  • Turndown service

Bathroom

  • Bathroom
  • Bathtub
  • Shower
  • Hair dryer

Media

  • Television
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Good to know
Check-infrom 3 pmFREECheck-outuntil 12 pmFREE
Children & extra bedsMaximum capacity of extra beds in a room is 1. 
PetsPets are not allowed.
Cancellation
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Rooms and availability

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Location
  • Nearby
  • Restaurants
  • City landmarks
Taman GeloraTaman Gelora2700 ft
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Tree UnderTree Under100 ftJalan Telok Cempedak (Entrance to Hyatt Regency)
Restoran Hoi Yin, Kuantan, MalaysiaaRestoran Hoi Yin, Kuantan, Malaysiaa400 ftJalan Teluk Cempedak
Restaurant Hoi YinRestaurant Hoi Yin700 ftNo. 31, Jalan Teluk Cempedak, Kuantan
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Kuantan Recreational ParksKuantan Recreational Parks1.7 mi
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Getting around
Airports
Kuantan (KUA)11.5 mi
Kerteh (KTE)50.3 mi
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Reviews
6.8
Very goodBased on  84  reviews

Rating by category:

8.0
Rooms
8.0
Service
  • 8.2
    Fabulous

    service and pool

    Site Booked.net advertises that standard room is 34 m2, the actual size is at most at 26 m2

  • 8.8
    Superb

    Friendly staff, traditional (80ies) beach hotel, nice pools and beach, good food, quiet.

    Building and rooms need investment, rooms not as clean as 5* would suggest (room price reflects real standard - only room not service/staff), local touristic infrastructure improveable

  • 8.4
    Superb

    The location is beautiful and there are lots of opportunities to eat outside the hotel - either a short walk or taxi/drive into the town centre.The breakfast buffet is very good value with lots of choice and well cooked food.

    When the hotel was busy over the weekend the service was not so good eg late clean of the room (after 4pm) and then they forgot towels and water, but on the Monday when the hotel was quieter the service was excellent.

  • 6.6
    Good

    The hotels located in a very very nice and romantic place.The reception staff 'sbehaviour was excellent and very politely .

    The room wasn't clean.It didnt have enough towels and tissues.The beds moving,not fixed.My small son hardly felt down from the bed.

  • 4.6
    Guest rating

    The beach is nice, but it seems that it's not very private since the public can just wander into the hotel beach front too. So it was very crowded .

    We had two adjoining rooms (one for our kids) both bathrooms were really really old, water was leaking from the basin trap onto the floor thus it was pretty messy. The other thing is, every time we showered, water was leaking all over the floor too, as much as we tried to adjust the shower curtains, it was just all over the bathroom floor. The Kampung restaurant was utterly awful, (this is their coffee house) We had to wait forever for our food, and the bill. Really those cooks should be fired long ago as the food was inedible and tasteless.

  • 6.6
    Good

    The ambience and the beach.

    During school holidays, we have to wait until 4pm to check in. They dont have enough staff to make up the room after the previous guest check out.

  • 4.2
    Guest rating

    1) check in time supposed at 2pm but they make me wait until 5pm, 2) there is no proper car park for d hotel guest, 3) the food very bad, 4) the staff is helpless.

  • 7.8
    Fabulous

    The very civilised guests and 24hours security at the beach. Excellent checkout staff and very accommodating assistant concergie (Fauzi - 5/06/2011). Great Deli carrying excellent cakes/pastry/desserts at a steal (for that quality/portion).... Great tasting breakfast spread/foods/beverages....

    Quiet a number of the staff at this hotel is not very fluent in English. Also the fact that hotel parking is open to public for a fee.. Tipping seems to be expected... As it semed that if you dont tip; it'll takes quite some time and a lot of effort to get any of their 'housekeeping/maintenance/room service' staff t attend to your request.'

  • 5.0
    Guest rating

    The hotel has good strategic location. You could see sunrise in the morning and enjoy all sort of beach activities in the evening as the sun has set. Good for family holidaying.

    Hotel staff did not offer value services as Hyatt name carried with. Very lousy experience. On 14 May I requested for 2 twin rooms, non smoking with seaview via Booked.net. Called personally on 24 May to Hyatt Kuantan' Reservation team, assured all in placed per my request except seaview, Hotel did not offer to Booked.net. In total I booked 3 twin room and Hyatt Kuantan promised to arrange two interlinking and one stand alone but closed to each other. 28 May we checked in they issued 2 king and 1 twin smoking room with different location as the hotel was fully booked and we have to extend best understanding. Duty manager Ms Dorthy attitude was lousy. No apologies to why discrepancies in reservation on top of my confirmation. She insist can't make any changes despite I travel with 4 teenage and my parent. After hours of negotiation another service crew manage to get 1 king 2 twin non smoking room for us. When checked out Hotel also wrongly bill 2 breakfast and one bar item. Apparently the hotel lack of supervising system and customer services could not justify for a 5 stars internationally recognised hotel chain.

  • 7.8
    Fabulous

    courteous staff, goodfood,especially the Italian and your parmesan ,.Good room and view. The house keeping staff are efficient n speedy lot. especially Mr.Saddam who knew we need speedy cleanup and extra tissue due children in room.good initiative and represents service quality well. Good locality with Macs and KFC and sundry shops nearby, 15mins to town center is a convenient and strong consideration point. we choose Hyatt over the competitors because they are so far n remote from anything.

    The flies!

  • 6.6
    Good

    Excellent location, quiet and not yet touched by mass-tourism

    Staff was not up to the Hyatt standard, one day it was even "forgotten" to make the room

  • 6.6
    Good

    The cost of internet at Myr 1.90 per minute is outrageous. Given many of the hotels we stayed at in Malaysia this service was provided for nothing. I simply would not stay at a Hyatt until this is changed as I now view this service as essential as a tv in the room.

  • 8.8
    Superb

    The location was amazing - pools & beach spotless, food good, management and staff very attentive. All you need for a weekend away from KL.

    Italian restaurant closed on Sunday.

  • 8.8
    Superb

    Near beach. Great swimming pool for my kids. Only 5 minutes drive to kuantan town and tanjung lumpur for seafood restaurants. Staff very polite, helpful and friendly

  • 7.8
    Fabulous

    excellent location by the beach. good food is in close proximity.

    more efficient during check in especially during peak hours. Need to resolve any problem regarding check in in more efficient and faster .

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Highlights
7
Very goodBased on  84 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Luxury Hotels in Malaysia

Use Badge
Good to know
Check-infrom 3 pmFREECheck-outuntil 12 pmFREE
Children & extra bedsMaximum capacity of extra beds in a room is 1. 
PetsPets are not allowed.
Cancellation
+ More- Less
+ More- Less
Getting around
Airports
Kuantan (KUA)11.5 mi
Kerteh (KTE)50.3 mi
+ More- Less
Check rooms and rates
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